Warranty & Returns
Warranty
Contact Us
- If you receive a defective product or encounter any technical issue, please contact us at info@lucsysrobotics.com.
- When contacting us, please provide your order number and, where applicable, photos or videos showing the issue. This will help us identify the problem and provide an appropriate solution more efficiently.
Warranty Notice
Our customer service team will provide technical support and, where appropriate, arrange repair, replacement, or refund for products with verified manufacturing defects.
Please note that warranty coverage does not apply to damage caused by misuse, improper installation, unauthorized modification, accidental damage, or other customer-caused factors.
Refund / Return / Exchange Policy
1. Return and Exchange Window
We accept returns and exchanges within 7 days from the date the order is delivered to the customer.
To be eligible for a return or exchange, the product must be returned in the condition in which it was received, together with its original packaging, accessories, manuals, and other included items.
For non-defective products, items must be unused and in resalable condition.
2. Defective Products
All products are inspected before shipment to ensure that they are functioning properly.
If you receive a product with a manufacturing defect or functional issue, please contact us within 7 days of deliveryand provide your order number together with relevant photos or videos.
Once the issue has been verified as a manufacturing defect, we will provide an appropriate solution, which may include:
- Technical support or troubleshooting
- Repair
- Replacement
- Full or partial refund, where appropriate
If the product cannot reasonably be repaired or replaced, a full refund may be issued.
3. Return Shipping Costs
Customers are responsible for the return shipping cost when sending a product back to us.
If the returned product is inspected and confirmed to have a manufacturing defect, we will reimburse the reasonable return shipping cost.
If the return is not related to a product quality issue, all return-related costs, including return shipping, customs duties, import taxes, and other applicable logistics or handling charges, will be the responsibility of the customer.
4. Non-Defective Returns
If you wish to return a product for reasons unrelated to product quality, you may request a return within 7 days of delivery.
The product must be unused, undamaged, and returned in its original packaging with all accessories and included materials.
Return shipping costs and any applicable duties, taxes, customs charges, or other return-related expenses are the responsibility of the customer.
We do not charge a restocking fee.
5. Exchanges
Exchanges may be requested within 7 days of delivery.
Products must meet the same eligibility requirements as returns. If the exchange is due to a verified manufacturing defect, reasonable return shipping costs will be reimbursed.
If the exchange is requested for reasons unrelated to product quality, the customer is responsible for the associated return and reshipping costs.
6. Refund Processing
Once the returned product has been received and inspected, we will notify you of the result of the inspection.
If the refund is approved, we will process the refund to the original payment method within 1–2 business days.
After the refund has been processed by us, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.
If you have not received your refund after this period, please contact us at info@lucsysrobotics.com.
Important Notes
- Returns and exchanges must be requested within 7 days from the delivery date.
- Products damaged due to misuse, improper installation, unauthorized modification, accidental damage, or other customer-caused factors are not eligible for warranty service.
- For non-defective returns or exchanges, all return-related shipping, customs, taxes, and other applicable costs are the responsibility of the customer.
- For products confirmed to have a manufacturing defect, LucSys Robotics will reimburse reasonable return shipping costs and provide repair, replacement, or refund as appropriate.
- Please contact us before returning any product so that our customer service team can provide the appropriate return instructions.
